Customer experience has become the key differentiator in the financial services sector. Those businesses with the best customer experience see higher rates of customer acquisition, retention, and development. A recent study found banks could expect to see a 27.5% growth rate simply by improving their customer experience scores by 10%.
Adding to the challenge is the fact that today’s customers compare their service experiences not just against other banks and insurance companies, but also against the services of the most disruptive and innovative companies globally – the likes of Apple, Google, and Netflix. CXN Live: CX Financial Services 2021 will be focused on how to deliver best-in-class CX.
Date & time:
17- 18 AUGUST 2021
Location:
Online